RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. For unwanted merchandise, the cost of shipping is the responsibility of the customer.
To start a return, you can contact us at adm.discounthydro@gmail.com. Please note that returns will need to be sent to the following address:
4/20 Sunset Ave, Barrack Heights, NSW, 2528, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at adm.discounthydro@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
If more than 15 business days have passed since we’ve approved your return, please contact us at adm.discounthydro@gmail.com.