Discount Hydro Refund & Returns Policy
At Discount Hydro, we want you to shop with confidence. This policy explains how we handle refunds, returns, and exchanges for products purchased on our Site.
1. Returns
You can return products purchased from Discount Hydro if they:
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Arrive damaged or defective
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Are incorrect items
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Do not meet the product description
To initiate a return, contact us within 14 days of receiving your order. Include your order number and details about the item you want to return.
2. Refunds
Once we receive and inspect your returned item, we will:
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Approve the refund if it meets our return criteria
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Process the refund to the original payment method
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Notify you by email once the refund is complete
Refund processing may take 5–10 business days depending on your bank or payment provider.
3. Exchanges
If you want to exchange a product:
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Contact us within 14 days of delivery
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Specify the item you want to exchange and the replacement product
We will guide you through the exchange process and ensure you receive the correct item quickly.
4. Non-Returnable Items
Certain products cannot be returned or exchanged, including:
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Products marked as final sale
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Items damaged due to improper use or handling
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Perishable items
5. Shipping Costs
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Customers are responsible for return shipping unless the product was defective, damaged, or incorrect.
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Discount Hydro covers shipping for replacements or corrected items in case of errors on our part.
6. How to Contact Us
For any refund, return, or exchange requests, please contact us:
Email: adm.discounthydro@gmail.com
Address: Unit 4/20, Sunset Avenue, Barrack Heights, NSW 2528
We will respond promptly and guide you through the process.
7. Policy Updates
We may update this Refund & Returns Policy occasionally. We will post any changes on this page to ensure you always have the latest information.